Why does my Water Valve show as "Inactive"?

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6 comments

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    Kathryn Campbell

    So what if it says it's connected to wifi and has 100% battery?

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    Elias Cherem

    Same here. Good connection to wifi and more than 70% battery.

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    Paul

    Hi Elias - sorry you're running into an issue here! I just created a ticket for you in our support center so we can get some more information on this and help you sort out this problem. Please be on the lookout for that!

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    Sam Rossiter

    I'm seeing 100% battery a network conne

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    Sam Rossiter

    Connection too, but displays as inactive

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    Paul

    Hi Sam, thanks for opening the support ticket with us about this. Devices can be inactive due to less-than-perfect Wi-Fi connections as well as low battery, and Wi-Fi seems to be the explanation for you. Based on your feedback, we'll definitely consider alerting less aggressively in the app if the Wi-Fi is less-than-perfect for just a short period of time.

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